Help – caratuleo.com

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Help Center

Find clear answers, helpful resources, and dedicated support whenever you need it. Our Help Center is designed to guide you through every step, providing reliable information and assistance to make your learning experience smooth and stress-free.

Select A Topic

Browse categories to quickly find the answers you’re looking for.

Getting Started

Everything you need to begin your learning experience smoothly.

Payment

Get help with billing, transactions, and secure checkout.

Account

Access information about your profile and settings.

Requirement

Learn what you need before getting started.

Enrollment

Get help with signing up, accessing courses, and starting your learning journey.

Troubleshoot

Find solutions to common issues quickly and easily.

FAQs

Troubleshooting login and account issues

Find solutions to common login and account problems, including password resets, account recovery, email verification, and profile access. Our guides walk you through each step to ensure you can resolve issues smoothly and continue your learning journey without hassle.

Apply for Financial Aid or a Scholarship

If you need financial support to continue your learning, this guide will help you understand how to apply for financial aid or a scholarship. You’ll find detailed instructions on eligibility requirements, the application process, required documentation, and expected review times. We’re committed to making education accessible, and this guide ensures you have all the information you need to submit a successful application.

Downloading course resources

Learn how to quickly access and download all the learning materials included with your course. This guide walks you through finding your resources, opening downloadable files, and saving them to your device for offline use. Whether you’re looking for PDFs, slides, worksheets, or project files, you’ll find clear, step-by-step instructions to ensure you never miss out on valuable course content.

How to download your certificate

Once you’ve completed your course, you can easily download your official certificate as proof of your achievement. This guide explains where to locate your certificate, how to generate it, and how to download or share it directly from your account. Follow these simple steps to save your certificate for your portfolio, resume, or professional profile.

How to find your missing course

If a course you enrolled in isn’t showing up in your dashboard, this guide helps you locate it quickly. Learn how to check your account history, verify your purchase, refresh your course list, and resolve common visibility issues. With clear instructions and troubleshooting tips, you’ll be able to find and access your missing course in just a few minutes.